At Fairyma, we strive to make our customers happy. If you are dissatisfied with your purchase, you may return the item within 14 days of receiving it for an exchange (depending on availability) or a store credit. We require a receipt or proof of purchase. Item must be unused, and in the same condition that you received it. It must also be in its original packaging. You may want to insure the item, as we will not be responsible for lost items. Should you have a concern about an item you've purchased, please contact us right away. Personalized items are exempt from being returned. You will be responsible for paying your own shipping costs for returning your item.